Continuous Improvement

Product and process quality are intended to be actively ‘managed’ through a Quality Management System (QMS). According to the ASQ, the definition of a QMS[1] is “…a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.” The question is… How well does your QMS do that?

How does your company continually improve product and process quality? Every system has a constraint. Do you measure the quality of your QMS? Can you identify the constraint? Do you have a strategic plan to target and improve the constraints within your QMS? Is your Executive Leadership aligned in support of a strategic plan that continuously improves product and process quality? Is your workforce understanding, engaged and supportive of how the company continuously improves product and process quality?

E-mail us at to learn more about our Quality System(s) Management (QSM) plan to strategically measure, manage and improve product and process quality.

[1] ASQ definition of Quality Management System,

Larry Mager