Quality Management

Quality supports the organization’s operations through the management of the execution of the company’s Quality System.  This typically occurs through quality control (QC), quality assurance (QA) and quality engineering (QE) activities.  However, the Quality organization is also responsible for measuring the quality of the Quality System and providing this information to the Management Representative and Management with Executive Responsibility (MER).

Understanding the quality of the performance of the Quality System (QS) requires measurement of:

  • Production process and product quality

    • Capability (special/common cause variation)

  • Control of what is critical to quality (CtQ)

    • Yield / Scrap

  • Product quality, post market

    • Harm

    • Benefit / Risk

  • Process quality, QS processes

    • Compliant to regulatory requirements and standards

    • Effective in achieving results

    • Efficient in operational execution

  • Adequacy of the people who make it all happen

    • Managed

    • Trained

    • Competent

A Quality Management System (QMS) monitors these systemic measures, identifies and escalates performance issues and constraints, enabling leaders to respond with targeted performance improvement initiatives.

Leadership is a primary requirement for obtaining, and sustaining, high-quality operations…

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”                                                                                                                                                                           origin unknown

Larry MagerMgmt-Ctrl